Privacy policy

PRIVACY POLICY

At CC’s Sensory Play, we are fully committed to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from www.ccssensoryplay.com.

PERSONAL INFORMATION WE COLLECT

Device Information
When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier.
  • Log files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Order Information
When you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

When we mention “Personal Information” in this Privacy Policy, we refer to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • Provide you with information or advertising related to our products or services in line with your preferences.

We use the Device Information to help us screen for potential risk and fraud (particularly your IP address), and more generally to improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site, and assessing the success of our marketing and advertising campaigns).

TEXT MARKETING AND NOTIFICATIONS

We use a text messaging platform to send you order updates and marketing offers. By opting in for our text marketing and notifications, you agree to receive messages up to 10 times a month. Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc., a European Union company based in Sofia, Bulgaria, EU." You can opt-out at any time by replying with STOP or using the unsubscribe link provided in our messages.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use Shopify to power our online store. Read more about how Shopify uses your Personal Information here.
  • We use Google Analytics to understand how our customers use the Site. Read more about how Google uses your Personal Information here. You can opt out of Google Analytics here.

We may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas or legal requests, or protect our rights.

PRIVACY ACT

We actively seek to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.

WHAT WE COLLECT

We may collect the following information:

  • Your name
  • Your contact information, including email address, address, and phone number
  • Your demographic information such as postcode, preferences, and interests
  • Your behavioural information, such as which pages you visit
  • A recording of your browser session (excluding sensitive information like payment details) for use in identifying software problems and maintaining service quality

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information directly from you where possible, such as through:

  • Inquiries or orders made through our website
  • Communication via telephone, instant message, or email
  • Correspondence in writing or electronically
  • Mobile applications provided by our organization
  • Customer satisfaction and market research surveys

We may also collect information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients, and business partners.

WHY WE COLLECT YOUR PERSONAL INFORMATION

We generally collect your personal information to:

  • Provide you with our services and operate our business
  • Communicate with you about our services and offers
  • Process payments for services
  • Administer contracts with service providers
  • Conduct customer satisfaction and market research surveys
  • Consider and respond to complaints

HOW WE USE YOUR PERSONAL INFORMATION

Your personal information will only be used for the purpose for which it was provided or as part of our normal operations, such as product supply/delivery, billing, and administrative purposes.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your information to third parties, including employees, agents, suppliers, contractors, and others who assist us in providing products or services. Information will not be disclosed beyond this group without your consent, unless required by law.

CONTROLLING AND ACCESSING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information at any time by contacting us. You can also unsubscribe from marketing communications through the opt-out mechanism provided or by contacting our Privacy Officer.

GENERAL SECURITY

We are committed to ensuring that your information is secure. However, due to the inherent risks associated with internet transmissions, we cannot guarantee absolute security. We will take reasonable steps to maintain the security of your personal information.

CREDIT CARD SECURITY

All payments via our website are processed through a secure payment service provider. Your credit card details are not held by us and cannot be accessed by us.

COOKIES

We use cookies to help us improve our website and tailor it to customer needs. Cookies help us analyze web traffic and customize the website experience for you.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies independently.

DATA RETENTION

We will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to make a complaint, please contact us by email at contact@ccssensoryplay.com.